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Dinner and Bar-hopping with Brightkite

I got my invite to Brightkite about a week ago, I’m still not sure how useful it is. The user base is too small yet, (but it’s growing) in my neck of the woods.

Brightkite thumbnail: you share your current location (to a level of accuracy that you control) with friends and others; you can create notes, ala twitter, and you can upload photos from your computer or phone. It might be a fun way to find out where your friends are (remember Dodgeball?) so you can meet up with them. More about how it works here.

I do know one thing: it’s fun on a Friday or Saturday night.

Last Friday night, we got home from early dinner around 8:30pm. I opened Brightkite and clicked on the Brightkite Universe tab. That opens the spigot so you can see everything flowing through the system. What’s happening at 8:30pm on a Friday night? In the eastern and central time zones, people are out having drinks with friends and eating food. I spent several minutes thumbing through pictures of food from restaurants around the country, taken moments before and uploaded by Brightkite.

Yes, only a foodie could find that interesting. But there was also something intangibly enjoyable about being able to look in the fun others were having at that very moment, from late night clubbing in Europe to happy hour on the west coast. I saw restaurants where we’d eaten, and city scenes we’d experienced first-hand. It was tremendous fun. And I had contributed my pictures, too.

I can’t be in San Francisco or Montreal every weekend, but the vicarious experience filled a little of that void. It’s like subscribing to a Flickr tag for a city you enjoy and watching life there from day to day; Brightkite makes it an almost real-time experience. (In my experience, photos I email from my iPhone on-the-go hit the site within 1-2 minutes. Kind of like peering over Robert Scoble’s shoulder and watching the live tweets from thousands of people fly by in real time.

There’s nothing that particularly Save the World special about that, but that’s just fine.

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Charting iPhone’s Impact on Mobile Internet

Found on GigaOM: A report that begins to get at the ways the iPhone is changing how users interact with the mobile web. There’s been major growth in use of the mobile web in the past nine months, driven largely by the iPhone’s more agile browser, and now other cell phone makers are responding with devices that have improved browsing capabilities.

Read this doc on Scribd: AdMob Mobile Metrics April 2008
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Video: Disconnecting the Coax

We’re canceling cable this week, at home, and we won’t be getting satellite. After consuming media throughout a black coaxial cable for 20 years, I think we’re just about at that point where we can consume any video we want to without it.

A few caveats: we’re not a household that spends 4 hours a day in front of the TV. We’re not big consumers of the current hit series, with a couple exceptions. We don’t watch much live sports or live news. So keeping that in mind, let’s look at what’s available.

TV… Meet the Mouse

This little saga began with a new house, a difficult satellite install that led us to settle for cable, and our general dissatisfaction with the results. In March, we hauled Chuck’s old Mac G5 out of the closet and hooked it up to the TV. Yes, we can now write emails in a font large enough that passersby can read. We don’t do that, though. We watch the web. Most of that stuff out there in the cloud scales nicely to full-screen with a click of the mouse and a lot of it looks great. And connecting the computer to the TV opens up a whole range of viewing possibilities. So much so, that cable and satellite are superfluous.

Local Digital Television

We plugged in the Eye TV Hybrid USB tuner I bought last year, installed the software, hooked up a small indoor antenna (we live near the tall towers), and we have access to our local SD and HD signals. Elgato’s software uses your computer as a PVR, so I set up a few shows for the software to capture (Charlie Rose, NOVA). Done.

I want to stop for a minute and think about the enormity of this single change. It’s big for me, at least, because, since 1980 (the year my parents got cable), I’ve lived in a world where video was delivered over coax and not over-the-air. There are still large numbers of viewers who watch OTA TV, but if you had told me 5 years ago that I’d be buying an antenna for broadcast TV, I would have thought you were crazy. What changed all that? Digital encoding, first of all: as long as you can get a usable signal, it looks great; there’s no in-between. Second, cable’s truly awful compression of of video, including HD, as companies have tried to add more and more channels on finite bandwidth. (I think satellite-delivered HD - also compressed - looks better, but I couldn’t care less about that debate.)

OK, so now we have the networks, as well as the local PBS multicast (four channels in Kentucky.)

Hulu.com

The content platform from NBCU and Fox now includes lots of other providers, and as much as I didn’t want to like it at first, we spend a couple hours a week now, watching current and archive episodes of The Simpsons, Arrested Development, Top Chef and some classic TV shows on Hulu. It’s a go-to place for currently available network content. So are ABC, CBS, CW etc., all of which offer some full-length episodes. Hulu (and most other network platforms) insert commercials, which you can’t easily avoid, but in the case of Hulu, each break generally lasts 30-seconds or less. I think I’ll survive. The streaming service is reliable, and looks great when it’s fullscreen on a 32-inch LCD.

iTunes Music Store: TV Shows

There’s a lot of stuff here from a variety of networks - shows that might be harder to find elsewhere, at least before they reach DVD - from sources like History Channel and BBC America. One Saturday night a few weeks ago, we bought a couple episodes of Anthony Bourdain’s No Reservations series from the Travel Channel. For $4, we got 90 minutes of entertainment. We thought it was a good exchange. You can also subscribe to a season from many series and get automatic delivery of new episodes. (Hulu has just added this feature, although it’s an addition of the episodes to a queue, not delivery, since Hulu is a streaming service.)

iTunes Music Store + The Internets: Video Podcasts

Video podcasts are taking off, but file size and download speeds, as well as viewing habits, generally dictate that these podcasts are on the short side. Still there’s great stuff to match your interests. We watch Winelibrary TV nearly every day, for instance. Automatically downloaded (like any other podcast), the video looks just fine on a 32 inch LCD. I subscribe to ScobelizerTV and a few other techie podcasts, too. I used to watch on my notebook or iPhone, but I’ve transferred these subscriptions to the TV. More video podcasts are also switching to HD.

Joost

I use this platform sometimes on my notebook, but the Mac version is limited to Intel Macs - our TV-connected G5 is a PowerPC model. Were it not for that, we’d watch more video on Joost.

Netflix

Whether you’re streaming movies and docs from Netflix or getting them in the mail, I count them as networked video because of their speedy delivery and large selection.

Personal Public Television

I named this category for what I think would be the perfect Me-PBS. Of course, no one would ever watch it but me, but you can make you own personal PBS or CSPAN, too, with stuff you find fascinating.

  • Fora.tv, which features all kinds of smart television, from seminars at the Carnegie Endowment for International Peace to the Long Now Foundation. I import feeds from some providers directly into iTunes, and I’ve created some custom feeds for specific topics.
  • iTunesU, part of the Music Store, has a wealth of lectures and college courses from around the country. There’s a lot of audio, but you’ll find a growing library of video, too, produced by universities, KQED, LinkTV and the New York Public Library, among others.
  • Google Tech Talks. Google brings some of the smartest people around to its campuses to speak to staff, and Google shares nearly all of it free. The tech talks are probably the most well known, but if you search, you’ll find a range of guest speakers. I’ve grabbed the Tech Talks feed and iTunes takes care of the rest.
  • Beet.tv. I wouldn’t call myself a heavy viewer of Beet.tv, but I have the feed in iTunes, and regularly find interesting short-form, technology-related content there.
  • CBC and Radio-Canada: We watch The National from CBC occasionally, as well as CBC Montreal’s evening news. We’re glad to have it, but CBC doesn’t offer a full-screen viewing option. Such an omission was acceptable in 2005. It isn’t now. Radio-Canada’s 24-hour French news network, RDI, streams most of the time and we watch that, too.
  • ABC Australia: a few shows are available for download, including The Cook and the Chef - personal favorite. (ABC has a history of good cooking shows - Kylie Kwong and Surfing the Menu among them. Kwong made it to the US on Discovery Home; I don’t think Surfing has.)
  • One of the best sites to discover new content for your Me-PBS channel is Open Culture.

This is just the tip of the iceberg. If you’re still going around telling that old joke that the only video on the Internet is stupid cat tricks, you should really have a look around.

Most of the content I’ve listed above downloads to your computer; having a fast connection isn’t required. But for Hulu and other streaming services like ABC.com and Joost, you’ll need a decent broadband service. (We have 20Mbps at home, but even a basic 1.5Mbps DSL or cable modem service should work well, depending on what else you’re doing online.)

What will we miss by cutting the coax? A few things, I suppose. A number of shows aren’t available online. I like a few Food network shows, but Food is pretty much a non-player online, unless you count the small video effort on its own site. I’d like to see all of the Scripps networks get on board with iTunes, Hulu or Joost. There’s also very little HD online yet; programs like Discovery Atlas look good on iTunes but they’re breathtaking on DiscoveryHD.

But, after years of paying more and more to get access to hundreds of channels that I don’t watch, plus the small number that I do, I think we’re just about at the point where we can let it go, and in return, discover a wealth of stuff we can enjoy.

UPDATE: Lest, I create confusion, I’m canceling my cable subscription, but not my cable broadband service. So I’ll still have a black cable coming out of the wall. Where I live, cable provides the fastest Internet service and I want speed. For the bean-counters, my monthly Internet charge will rise (because of the cable company bundling strategy), but I’ll still be paying around $50/month less without cable.

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Weekend Video: Clay Shirky at Web 2.0 Expo

“Media that’s targeted at you but doesn’t include you, may not be worth sitting still for.”

I’ve been meaning to post this for a long time. Clay Shirky gets at the impact of the architecture of participation and (sometimes) traditional media’s lack of understanding of the change we’re now experiencing. It’s less than 20 minutes, it’s informative, it’s fun… and it’s a better use of my cognitive surplus than sitting in front of a screen without a mouse.

UPDATE: Check out Jay Rosen’s excellent, related essay.

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Interesting Times at KWMU

Will the “reign of terror” come to an end in St Louis?

The New Yorker on Achatz and Alinea

I’ll put on my foodie hat and recommend this week’s New Yorker piece about Grant Achatz by DT Max. Achatz is the chef at Alinea in Chicago, named best restaurant in the country by Gourmet magazine in 2006.

Achatz has been battling late-stage cancer of the tongue, and as Max notes, not only does he appear to have won the battle through a still-controversial therapy of radiation and chemo (as opposed to surgical removal of part of his tongue), his sense of taste is returning.

The most fascinating part of this piece is Max’s description of how Achatz’s sense of taste is returning - one taste at a time - sweet first, then salt, then bitter - and how Achatz is using his new discoveries about how these tastes relate to each other to inform what he creates in the kitchen.

Like any great New Yorker profile, you get deeper insight into the individual profiled, and you also run across many gems of knowledge along the path.

We went to Alinea in May 2007 with a couple of close friends, and the nearly six hour meal of 25 courses (and 23 wines) was one of the most amazing culinary experiences of my life. My boyfriend, Chuck thought about the meal for months before writing about the oxalis course on his blog. He has a photographic memory when it comes to food and wine.

You can watch Grant Achatz in action here - an episode from Gourmet’s Diary of a Foodie, the best culinary series on public TV or any TV (produced with WGBH).

AND… you can listen to Michael Nagrant’s in-depth podcast interview with Grant Achatz here.

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Rekindling my like for Mozy

The first time I tried Mozy for online storage and backup, it was in beta and it felt like it. I ran into some troubled backups, a few crashes… nothing terrible, but with lots of options available in this space, it didn’t take much for me to look for another solution.

What’s happened since? EMC acquired Mozy; that gives instant credibility to this online storage service, something Omnidrive users would probably love to have right now. Second, Mozy has updated its software for Mac, and it’s now more user-friendly than before, more invisible than before, and more easily configurable than before. Setup of the Mac software reminds me of .Mac: you can choose specific category types to backup (your Address Book, iCal, Documents Folder, etc.) and Mozy takes care of the rest; or you can specifically choose the files you want to back up.

I’m a backup freak. I use .Mac and Amazon’s S3 service for my documents, as well as calendar, address book and keychain backups. (At home, I regularly backup my entire hard drive to an outboard unit, and I use Leopard’s Time Machine.) Mozy’s free account gives me 2 GB, which is more than enough for docs and those other critical files.

But I have a large music library, currently about 60 GB, and it’s preserved on one outboard hard drive (plus Time Machine) at home, which isn’t exactly what I’d call a foolproof plan. I’ve hesitated to add an offsite backup of the contents, simply because there’s so much music and even with the reasonably fast upload speeds I have at home, it will take a very long time to transport all that stuff to the servers. But now may be the time to bite the bullet.

Amazon S3 offers competitive storage and transfer rates and you pay only for what you use (I pay less than 30 cents a month for about 2 GB of space currently), and Mozy offers unlimited storage for $4.95 a month, with discounts if you buy one or two years at a time. “Buying” around 70 GB of space from Mozy is cheaper than procuring it from S3 - you can do the math to figure out the point where Mozy gets the cost advantage. And while catastrophic things can happen to big companies, too, somehow the EMC name makes me more comfortable entrusting it with such a huge chunk of my life.

I’ll wait, though. A few weeks of using the new Mozy backup will give me a better handle on how it’s working; then I’ll decide where in the cloud I’ll store that giant mass of digital bits I own.

Listening to this week’s MacBreak Weekly, I’m reminded of an excellent at-home option: Drobo, the little black box that intelligently backs up your content and mirrors it across multiple drives. Backups at home should never be the single element of your backup strategy, but it’s not a bad idea to keep at least one copy of your stuff close by.

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Five Questions with Comcast’s Twitter Rep

Comcast is one of a growing number of companies actively using twitter as an early warning system for customer service issues. It’s an interesting example of companies trying to pro-actively reach out to people when they have problems, or when they get lost in telephone support hell and just want to hear from a human being.

I offer no judgments here about Comcast, the quality of its service, etc. This post is about Frank Eliason, Comcast’s Rep who tracks twitter every day and responds to customer questions, and the role of social media tools like twitter in fostering a closer engagement with their “audience.” (Yes, these companies are also thinking about brand management, but aren’t all of us in public media?)

1) How did Comcast’s use of Twitter come about? Was it your idea? Was it difficult to get company buy-in?

We started reaching out on the internet about 6 months ago. We did this through blogs and other websites that were discussing Comcast. It started off slowly, but we continued to build steam. As you can imagine it was very successful. Based on the success we worked to expand our efforts. About 3 months ago, Scott Westerman (@wscottw3) pointed us in the direction of Twitter. We started watching Twitter at the time, but we only reached out through blog posts. Then one Sunday, Michael Arrington came across an RSS feed, so we reached out. He wrote a blog post.

Two interesting points to the blog post. First people started to say that it was only because it was Michael Arrington, but then others started to chime in that we helped them too. The other interesting point was because it was now known that we were on Twitter we decided to get more involved. This led to the rewarding experience we are now seeing.

2) How do you do it - how do you discover conversations about Comcast that are taking place, and then “insert yourself” for lack of a better term, into the conversation?

We use Tweetscan and Summize, as well as RSS feeds of Tweets mentioning Comcast. We respond to many of those tweets.

3) What is the benefit to Comcast that comes from engaging customers through twitter, since twitter is still a tiny segment of the online community?

The biggest benefit is the speed in which you know something is going on. People share everything there, so if they are having trouble in one area, they mention in Twitter. This is sometimes before they even call.

4) Does Comcast use any metric to gauge the effectiveness of twitter or other social media tools?

At this time we mainly use online tools, but we are looking into tools that will assist [us.]

5) Do you have any thoughts about ways public radio stations could use twitter to engage with their listeners?

Stations have a lot of unique programming. Sometimes small stations have great programming that can be lost with everything on the net. This is a great audience to share it. I also think that Twitter is a great place for engaging conversations, so after certain shows, participate in a Twitter conversation on the same topic. Not only can listeners participate, but it will bring in a whole new audience.

Social Media Insider profiles Frank Eliason here.

UPDATE: Troy Rutter posts two more examples of companies who understand how to use twitter.

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Video - It’s Easy

Or, easier than you think.

In last week’s PRPD Webinar about Social Media on a Budget, Bruce Warren talked briefly about video. He told participants it was easy to get started, and the cost was low.

If you’re looking for examples, here’s one from Poynter Institute’s Al Thompkins. His kit is versatile and reasonably low-cost. Check out his video below.

Thanks to Dan Misener for blogging this!

That Flip camera is pretty cool - it takes apparently great video and is dirt cheap. The New York Times’ David Pogue put it through the paces a few weeks ago. Watch his review here.

Want a great example of public radio doing video well? (This is just one of a few good examples) Check out WXPN’s Radio Video.

By the way, PRPD Members can now download Bruce Warren’s Powerpoint from his excellent webinar presentation “Building your Social Media Community on a Shoestring Budget.”

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Some Weekend Fun: Rick Mercer


Rick Mercer always cracks me up.

Public Media’s Twitter Pack

Andy Carvin has seeded a list of public media people, programs and stations using Twitter. It’s already an impressive list and it will grow: it’s a wiki, so if you or your station or program belong on the list, go ahead and add yourself.

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More on twitter and stations

Picking up on today’s earlier post:

Andy Carvin has composed an excellent essay that’s well worth your time, arguing for engagement and authenticity on twitter: more live (or semi-live) conversation, less automated publishing.

WFPL News went live this morning with its twitter feed. The core of our service will include some automation: newsroom stories are getting pumped to twitter as they get published on the site. But when I vetted our plan with Andy this morning, he pointed out the #5 priority on my list (”directly engage the audience on twitter”) and encouraged me to move it up closer to #1 (that automated feed).

Twitter is about conversation. I’ve been in the twitter community since January 2007; it began as a presence app, designed so you could update your status for your friends. But that broadcast model was very quickly challenged, especially once twitter took off. People started talking to each other - not private chats (although those are possible with twitter) but public conversations.

I’ve always compared it to shouting across a crowded bar to a friend: what you’re saying is for your friend, but you don’t mind others hearing it. And perhaps a couple other friends, or total strangers, will chime in. That’s twitter. It’s conversations… or as Marshall Kirkpatrick said (on twitter) last night, “… rapid, short, synchronous and public conversations.”

Alright, so using twitter is all about conversation and engagement. If you need more convincing, read Carvin’s post again.

It’s also about authenticity, transparency - the most basic concepts that should govern how we engage with our audience on any platform, web, on-air, whatever. And on this subject of authenticity, one of the keys to success here is getting the “voice” right.

Program directors think about this all the time in the context of their on-air sound; it’s part of the core values of our services. Well, if you’re a program director, your job is getting bigger; you are now (or should be) program director of the web, of the podcasts, of the extra streams, of the HD multicast, etc. What are the qualities of heart, mind and craft of your station? How do they translate to every facet of your outreach? And how does each service bearing your brand reflect and build upon those core values?

At Louisville Public Media (as is the case at most public stations), we try to answer every email, letter and phone call we get. We’re gracious when praised; concerned and ready to learn when we get criticism. We tell our audience that every listener is important and we try to live that.

How do we live it on twitter? Map the principles to the new platform. Every user who “follows” us gets followed back. Everyone who sends a direct message to us via twitter will get a response. Everyone who “shouts across the bar to us” will get a response. Since we respect the intelligence of our audience and value their input, we’ll develop ways to encourage input from our twitter audience. And we’ll speak to them in much the same tone we use on the air - an intelligent, thoughtful, sometimes humorous voice.

We have to, not because we’ve swallowed a pill that makes us all sweaty whenever someone brings up branding. It’s much simpler than that: so far, nearly every non-public media person who has followed us is from Louisville. These people aren’t like our listeners. They are our listeners.

We’ll go slow. I expect I’ll engage this little online community in much the same way that I try to engage them when I’m on air or at a public event, and I expect we’ll expand the experiment to include other on-air personalities who want to get in on the fun.

If anything interesting happens, I’ll let you know.

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